Q. How far in advance should I make my hotel reservation?
A. Holidays and summer weekends tend to fill up quickly. Try to make reservations as far in advance as possible to ensure your dog's spot.

Q. I have two dogs and they can sleep together but one will eat the others food if I don't stand over them and watch. Can someone make sure they both eat?
A. Yes. We can feed dogs who stay in the same enclosure separately so they can both eat in peace. Let us know this when you check in and we'll make a note of it on their account.

Q. Can someone else pick my dogs up?
A. Yes, but only if you specify them as someone approved to pick up your pet. At the time of pickup, payment will need to be made so we will need to bill your credit card on file or other arrangements must be made.

Q. What time is the last potty break before lights out?
A. Each guest will have the opportunity for an evening “personal moment” typically around 9:00pm Someone will be in to let them out at 6:00am the following morning.  They will get 5 bathroom breaks per day.

Q. Do I need to bring my dog’s food?
A. Yes. To maintain consistency we do recommend you bring your dog’s own food. We also kindly request that it be brought in portioned amounts for each meal-typically in small baggies.

Q. Why do you require me to bring a supply of my dog’s food?
A. We require you bring your dog’s own food to reduce the number of changes from home to the hotel. Keeping your pet’s diet consistent will reduce the chance of digestive upsets. You are welcome to bring in the food in the original packaging or the container you keep it in at home, so that bringing it along is simple and easy. Remember to bring enough food to last their entire visit with us.

Q. Can I bring my dogs bedding or favorite toy?
A. Absolutely! We do provide elevated beds, however, feel free to bring anything special from home that your dog will especially enjoy with his stay.


 Q. Your Daycare is always full, how can I ensure I get my spot reserved?
A.  Because we only allow a certain amount of dogs per day for safety reasons, we fill up very quickly.  Typically, we recommend you reserve your spot a few days in advance.  If you need a last minute reservation, please call us as we may still have space for you.  


 Q. Why is your new Sunday Daycare group so small?
A.  Sunday Daycare is a great option for those pups that do not do well in larger playgroups or need to build their confidence around other dogs.  This day will be in high demand and you should book in advance to try and reserve your spot.


Q. What if my dog is a chewer, should we bring our own bedding, etc.?
A.  We have actual toddler beds with mattresses.  To avoid any damage fees, if you feel your dog might chew up the bed, mattress or sheet set, please let us know and we can replace the bedding with a Kuranda bed (raised cot).  You can also bring your own bedding as well.  There will be a $40 replacement fee if a mattress is chewed up.  The replacement fee for sheet set is $10 if chewed up/torn.  Although we do not want/like to, other items we reserve the right to charge for damages would include door handles, door trim, drywall, etc.  


Q. Will you administer medication to my pet at a Pooch Palace?
A.  Yes. We can give medication at no extra charge. 

Q. What if my dog has passed a temperament evaluation somewhere else? Can he be exempt from the Evaluation Day?
A. Pooch Palace cannot accept evaluations from other facilities. However, we will absolutely take all of you and your dog's hard work with training and evaluations from other facilities into consideration during your dog's Evaluation Day.

Q. What vaccinations should I get for my pet?
A. We request vaccines be administered at least 2 days prior to your arrival. This will allow the vaccine to develop effectiveness and will give you time to watch for any adverse reaction the vaccines may cause. DHLPP (corona is highly recommended), rabies, and Bordetella.

Q. How can I prove my pets have up-to-date vaccinations?
A. Have your veterinarian fax or email your pet’s vaccine records or call us prior to your arrival date so that we may prepare our records prior to your arrival. FAX: 765.588.5696

Q. What happens if my pet is injured or becomes sick during their stay?
A. We will contact you or your designated alternate in case of serious problems. We also keep your veterinarian’s name and phone number in our records so that we can contact them for emergencies and consultations. If something happens after your veterinarian’s office is closed, we will transport your pet to Purdue Emergency Clinic.

Q. Are reservations required for the hotel or grooming?
A. Yes. We recommend making reservations for all services. Reservations will ensure that we have a hotel room or grooming appointment available. We would like to know approximately what time you expect to drop off and pick up your pet. We will do our best to accommodate any special requests.


 Q. Why do some Grooming appointments take so long?
A. Depending on the size of your dog along with their breed, hair length/type and the Grooming package you select a groom can take up to 4 hours.  There are many other factors that can increase the time we need for a groom which include if your dog needs to be towel/air dryed vs. using our blow dryer.  Finally, on busier days, it may also take a bit longer.   We try and give as accurate as possible estimate when you drop off, but, we always call once your pup is done.  


Q. Why when I call do I sometimes get your Voicemail?
A. As we are getting busier, we have many dogs to take care of in the facility on a given day.  Unfortunately, this does not always allow us to get to the phone in time.  Please leave a message as we will get back to you in a VERY timely manner.


Q. What is Pup-Grass in your outdoor play area?
A. We are the only facility in Greater Lafayette to offer Pup-grass™. Pup-grass™ is synthetic turf specifically designed for dogs. It is a healthier option over other surfaces AND no more dirt and mud when you pick up your pup!


Q. Why do you have early and late departure fees?
A. Much like a human hotel, we need time to thoroughly clean and prepare the pet suites. Unlike a human hotel, your pet requires our care and attention for any walk, feeding, or playtime and cannot simply wait in the lobby unattended. Thus, early arrivals and late departures receive additional services. If your pet goes to daycare on the arrival or departure date, the fee is waived as the hotel daycare fee applies. If your pet is groomed on the departure date, we will waive the late departure fee.


Q. Why do you only have certain pickup/drop-off times on Holidays where Pooch Palace is closed and why do I have to pre-pay if I am picking up on a Holiday that Pooch Palace is closed? 
A. Our lobby is closed on all major Holidays.  If you are wanting to drop-off or pickup on a Holiday we are closed, we require you do so at designated times of 9:00am and 6:00pm only.  Along with that, if you are picking up on a Holiday you will need to pre-pay for your stay.  The reason is because we will have staff here to be taking care of the dogs, but, they will not be trained on taking payment, etc.  


Q. Do you have a veterinarian on staff?
A. Our pet care staff is trained to monitor your pet’s health and welfare and administer first-aid treatment while they are in our care. If something occurs during normal business hours we will contact your veterinarian, if we can’t reach your veterinarian and it is a non-emergency then we will contact your Vet. If it is after hours we will contact the Purdue Emergency Clinic.